Warranty Coverage

Warranty Coverage

At Sencie, we are dedicated to providing you with the highest quality jewellery, crafted with precision and care. We stand behind our products and offer a 1 Year Colour Warranty to ensure your complete satisfaction with your purchase.

What is Covered:

  • Colour Protection: Our jewellery is designed to maintain its colour and finish for a period of 1 Year from the date of purchase, under normal wear and care.
  • Material Integrity: Any peeling, fading, or tarnishing of the plating (for items with coloured finishes) within the 1-year period will be repaired or replaced.

What is Not Covered:

  • Accidental Damage: Our warranty does not cover jewellery that has been damaged due to accidental or improper use, such as dropping, scratching, or exposure to harsh chemicals.
  • Wear and Tear: Normal wear, such as slight fading from frequent use, exposure to water, or chemicals, is not covered.
  • Loss or Theft: We do not cover the loss, theft, or disappearance of jewellery.

How to Claim the Warranty:

  1. Contact Us: Reach out to our customer support team at shopsencie@gmail.com within 1 Year of purchase with your order number and a photo of the item.
  2. Evaluation: We will evaluate the issue and determine whether it falls under the warranty coverage.
  3. Repair or Replacement: If eligible, we will repair or replace the item at no additional cost. Please note that this process may take up to 10-15 business days.

Terms & Conditions:

  • The warranty is valid only for the original purchaser of the item and is non-transferable.
  • The warranty applies solely to products purchased directly from Sencie or authorized retailers.
  • We reserve the right to deny claims that do not meet the terms outlined above.

Your satisfaction is our priority, and we want you to enjoy your jewellery for years to come. If you have any questions or need assistance, please don’t hesitate to get in touch with our support team.

Thank you for choosing Sencie.